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  • Writer's pictureShannon Baird

Voice Assistant Technologies Innovate to Draw More Users

Updated: May 29

Using voice assistant to take notes

Voice assistant (VA) technologies continue to make significant advancements, making them adaptable and practical for use in business and everyday life by more people. Their ability to understand language accurately and interpret user intent means more personalized interactions with humans. 


The New Wave of Voice Assistant Technologies 

Lundy is committed to the new wave of voice tech that isn’t limited to responding to specific predefined instructions or requests. Instead, Lundy’s Finding Homes expands it to incorporate features like image recognition and tone recognition. With advances in natural language understanding (NLU), voice assistants can identify cues without the need for explicit commands, such as saying "question mark" or "period" at the end of a sentence when translating voice to text. VAs also now understand natural pauses in speech and pick up key phrases in a statement even when a person doesn’t complete a full sentence or question.  Interviewed for a recent article in Destination CRM, Lundy’s Founder & CEO, Justin Lundy, reiterated the importance of these innovations and their value for mobile apps.


Some challenges still exist, including variations in recognition accuracy across languages and accents and complex query handling, to ensure data privacy. Despite these limitations, the immense progress being made in the evolving field of voice assistant technology shows promise for even more intelligent solutions tailored towards inclusivity.


Equity, Diversity and Inclusion in VA Technologies


More important than simply considering the needs and perspectives of diverse groups, is actively working toward creating a more equitable and accessible environment for all individuals. In response to this growing need, there has been a rise in more intelligent solutions specifically tailored to promoting inclusivity. These solutions use advanced technology, data, and research to identify and address barriers to inclusivity, such as language barriers, physical disabilities, and cultural differences. 


Intelligent solutions continuously evolve and adapt to meet the changing societal needs, ensuring inclusivity remains at the forefront of all decision-making processes. Ultimately, these breakthroughs are paving the way for a more inclusive and equitable society, where everyone has equal opportunities and access to resources. One of Lundy’s founding tenants was to address limitations in technology for the visually impaired. We continue to build on that with our Finding Homes skills application.


Voice assistant technologies have made progress since their inception. Progressing from software to today’s cutting edge artificial intelligence (AI) infused digital assistants these technologies have significantly advanced. With ongoing developments and innovations, voice assistants perform tasks that seemed unimaginable just a few years ago.


The evolution in voice assistant technologies’ NLU makes it ideal for mobile apps and delivering superior customer service. Progress in natural language processing (NLP) and machine learning has propelled VAs to a new level offering customers a more authentic and better customer service experience. Business leaders recognize their role and will be well-served to adapt and adopt VA technologies as part of their business strategy and best practices to draw customers.


With the introduction of our next iteration of Lundy Finding Homes, we hope to further humanize voice technology for all users with the introduction of the LundyAI Core. Take a look at the webinar to learn more about how Lundy is transforming the way the real estate industry is being accessed and experienced.

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