Nora TERMS AND CONDITIONS OF USE
THIS AGREEMENT is entered into by and between Lundy Inc. ("Provider") and the User ("User," or "You"), effective as of November 19, 2025, governing the User's access to and utilization of the Nora digital assistant service ("Nora" or "Service").
WHEREAS, Nora is a voice- and text-based digital assistant designed to assist licensed real estate professionals and authorized staff with communication, scheduling, workflow automation, research, and tasks;
WHEREAS, the User desires to utilize the Service, and the Provider is willing to grant access subject to the terms and conditions set forth herein;
NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein, the parties hereby agree as follows:
ARTICLE I. ACCEPTANCE AND ELIGIBILITY
1.1. Acceptance. By accessing or utilizing the Service, the User agrees to be legally bound by these Terms and Conditions of Use ("Agreement"). Non-acceptance of these terms shall preclude access to the Service.
1.2. Eligibility and Restrictions. Access to the Service is strictly conditioned upon the following requirements:
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The User must be a natural person or entity at least eighteen (18) years of age.
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The User must be physically located within the geographical boundaries of the United States.
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The User must possess the requisite authority to connect and grant access to any and all third-party systems or services utilized in conjunction with Nora.
1.3. Organizational Provisioning. Should the User's access be provisioned by a Multiple Listing Service (MLS), brokerage, or other entity ("Organization"), the Organization reserves the right to impose supplementary requirements or restrictions on the User’s utilization of the Service.
ARTICLE II. DESCRIPTION OF SERVICE AND DISCLAIMERS
2.1. Service Functions. Nora's functions may include, but are not limited to: accessing and interacting with authorized third-party systems; generating summaries, drafts, suggestions, and automated actions; executing tasks within connected services based on User instruction; and retaining context and historical information for functional improvement.
2.2. Content Review and Professional Judgment. The User acknowledges that Nora may produce machine-generated or automated content that may be inaccurate, incomplete, outdated, or inappropriate.
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The User shall, at all times, review and verify all outputs generated by Nora prior to acting upon, sending, or posting such content.
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Nora is not intended to, and shall not be construed as, a source of legal, financial, or professional advice. The Service does not replace the User's independent professional judgment.
2.3. Modifications. The capabilities and features of Nora are subject to change by the Provider at its sole discretion.
ARTICLE III. ACCOUNT AND INTEGRATIONS
3.1. Account Requirements. Use of Nora may necessitate the creation of a User account. The User warrants and represents that all registration information provided shall be accurate and complete, and shall be updated as necessary.
3.2. Account Security. The User shall bear full responsibility for safeguarding the confidentiality of their login credentials and for all activities conducted under their account.
3.3. Integrations and Permissions. By connecting third-party systems, the User grants Nora a limited, revocable authorization to:
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Access, process, store, and transmit data to and from said third-party services.
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Perform tasks, actions, and communications within those systems.
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Create or update records, messages, and other data.
3.4. Third-Party Disclaimer. The Provider is expressly not liable for any issues arising from third-party systems, including, but not limited to, outages, data loss, API changes, or errors originating within those platforms.
ARTICLE IV. RETAINER BILLING AND REFUNDS
4.1. Retainer Model. The Service utilizes a prepaid retainer model, whereby the User maintains a balance from which Nora deducts fees for system usage, integrations, task execution, and operational costs.
4.2. Automatic Refill. The User authorizes the Provider to automatically refill the prepaid retainer balance using the payment method on file when the balance reaches a selected threshold. The User is obligated to maintain current payment information.
4.3. Refunds. Fees deducted from the retainer balance are non-refundable, except as explicitly mandated by applicable law. Upon termination or account closure, any unused retainer balance shall be returned to the User’s payment method.
ARTICLE V. LIMITATION OF LIABILITY AND WARRANTY DISCLAIMER
5.1. Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL, AGGREGATE LIABILITY OF THE PROVIDER FOR ANY CLAIM ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:
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THE TOTAL AMOUNT PAID BY THE USER TO THE PROVIDER IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE CLAIM; OR
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ONE HUNDRED U.S. DOLLARS ($100.00).
5.2. Exclusion of Damages. IN NO EVENT SHALL THE PROVIDER BE LIABLE FOR ANY LOST PROFITS, LOST SALES, LOST BUSINESS OPPORTUNITIES, LOSS OF DATA, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR INDIRECT DAMAGES, REGARDLESS OF THE LEGAL THEORY.
5.3. Errors and Actions. THE PROVIDER SHALL HAVE NO LIABILITY FOR: errors in AI outputs; incorrect or unintended actions taken in third-party systems; scheduling errors, communication mistakes, or misinterpretations; or actions performed pursuant to the User’s instructions or authorization.
5.4. Warranty Disclaimer. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. THE PROVIDER HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF ACCURACY, RELIABILITY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.
ARTICLE VI. INDEMNIFICATION
6.1. User Indemnity. The User agrees to defend, indemnify, and hold the Provider and its affiliates harmless from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: the User’s misuse of Nora; the User’s violation of this Agreement; instructions provided by the User to Nora; or the User’s violation of MLS rules, client obligations, or industry laws.
6.2. Organization Indemnity. Any Organization deploying Nora shall indemnify the Provider for claims arising from their provisioned users’ access and use of the Service.
ARTICLE VII. DISPUTE RESOLUTION
7.1. Binding Arbitration. Any and all disputes arising from or relating to this Agreement or the User's use of Nora shall be resolved exclusively by binding arbitration under the then-current commercial rules of arbitration.
7.2. Venue. The venue for any such arbitration shall be San Diego, California.
7.3. Waiver of Rights. The User hereby waives any constitutional or statutory right to:
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A jury trial; and
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Participate in a class action, class arbitration, or representative proceeding.
ARTICLE VIII. GENERAL PROVISIONS
8.1. Termination.
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By User: The User may close their account at any time. Any unused retainer balance shall be refunded.
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By Provider: The Provider may suspend or terminate the User's access immediately for reasons including, but not limited to, violation of this Agreement, payment failure, misuse of the Service, or Organization request.
8.2. Modifications. The Provider may update or modify this Agreement at any time. All modifications shall become effective immediately upon posting. The User’s continued use of Nora following the posting of modifications shall constitute acceptance of the revised terms.
8.3. Governing Law. This Agreement shall be governed by the laws of the State of California, without regard to its conflict of laws principles.
8.4. Contact Information.
For inquiries pertaining to this Agreement, contact:
Lundy Inc.
3056 Mimulus Place
Escondido, CA 92029